Facts you should know!
Check out all frequently asked questions
Our fleet of vehicles includes more than 50 well-maintained and technically perfect vehicles that are up to 24 months old. In the high season, we also book selected subcontractors to cover the transfer points, for whose vehicles and chauffeurs, of course, the same quality standards apply as our own shuttles.
Our transfers will be made according to the booking class of your choice with the following vehicles:
Economy Class, Economy PLUS Class & Private Class: Ford Transit 8-seater, VW Caravan 7-seater
Mercedes Private Class: Mercedes Sprinter 8-seater
First Class: Mercedes Viano Business 6-seater, Mercedes S-Class long (2 seats)
In addition, 30 and 50-seaters are used in large groups and in high season.
Transfers always start at the pickup address provided by you during the booking or at our transfer counters and meeting points at the various airports where you are expected by our staff.
When picking up at an address you will receive on the day before your transfer an SMS and an email with your pickup time.
In Economy Class you share the shuttle with other passengers, which can result in up to 7 stops (for 8 single travelers). Pick-ups from regions far away from the basic route are organized by us with feeder trains, so that there are no long journeys for bookers of the basic route.
Your guaranteed maximum waiting time after arrival at our Transfercounter or at the Meetingpoint at the airport is 60 minutes in Economy Class.
In Economy PLUS Class the maximum waiting time at the airport is 25 minutes and you will reach your destination after a maximum of 2 stops on the transfer route, which means that the third stop will be at your destination at the latest.
In Private and First Class, you will be met at the airport by your chauffeur with a name tag at the arrival gate after the customs area and then escorted to the vehicle.
You have no waiting time or more stops until your booked destination.
Please indicate the age of your children when you book, we will then prepare the right child seat without further surcharges for you.
Please note that there is an absolute and strict smoking ban in our vehicles of all classes.
If you choose the comfortable online booking, the following payment methods are available:
Credit card (Visa, Mastercard, Diners Club).
If you book by phone you also pay by credit card or in cash (except transfers with direction to Tyrol) to your driver before starting the transfer.
You can cancel your booked transfer at any time up to 48 hours before the start of the transfer. Within 48 hours before the transfer we have to charge the basic price for a one-way transfer as a cancellation fee for the cancellation.
We offer in case of cases a really cheap transfer insurance. With this you are on the safe side for only € 5 (one way) and € 10 (roundticket) in terms of delays and cancellations.
The price includes:
2 pieces of normal sized luggage, 1 pair of skis / 1 bike in a bicycle case / 1 paraglide backpack and 1 carry-on bag. Please indicate bicycles, paraglide backpack and surfboard in the course of the booking!
Additional or bulky luggage must be stated at the time of booking and will be charged extra.
For an amount of only 5.- € per person (One Way) and 10.- € per person (Roundtrip) or 35.- € (One Way) and 70.- € (Roundtrip) at Private Class or 75.- € (One Way) and 150.- € (Roundtrip) at First Class transfers we insure your transfer and cover any transfer posting fee for you one time.
There will be no transfer surcharges wether in case of missed or cancelled flights/trains nor if you change the flight/train date without letting us know.
You can change your transfer short term (latest before the transfer would have taken place tough) - no problem - you are insured!
If you have no transfer insurance and arrive differently than your booked date we have to charge charge a one way transfer per person in your booked connection (or a whole one way ride in your booked connection in First or Private Class).
If you cancel your already paid transfer we will return the whole amount - provided that you booked our insurance. Without insurance you can cancel your booked transfer without cost the latest 48 hours before Transfer performance.
At Munich Airport we operate permanently occupied transfer counters in Terminals 1 and 2. You will find directions on our website and on your voucher.
Upon arrival at the airports of Zurich, Vienna, Memmingen, Innsbruck and Salzburg, you will be awaited by one of our employees with a name tag after customs or passport Control.
